Education woes.
This space is in dire need of an update. Sorry I’ve been so absent the last few weeks.
Remember I was supposed to start school 17th September? Well, that didn’t happen because my loan application from RHB wasn’t processed in time. Which brings me to what I’m gonna be talking about today. Efficiency at work. There are a few reasons why my application wasn’t approved in time.
1. There are some parts of the forms that weren’t filled in dutifully.
2. My joint applicant’s payslip that I submitted was for July and “most recent payslip” refers to August when I submitted the application.
3. Applicant’s housing loan monthly installment break down was not provided.
I look at these reasons and I thought, well, they were pretty valid. I’m not shrugging off responsibility because truth is, I didn’t fill them up/submit the right documents. I submitted my application at the Raffles Branch but the banker I was referred to is stationed at Geylang branch. So here’s what I’m dissatisfied about.
1. The banker whom I spoke to could have vetted through the forms and inform me of the missing information.
2. The banker who received my application should have vetted them through before he submitted to the credit department.
Credit department then shoots back the application stating that housing loan repayment not filled up. Banker then calls me for information and then submits to the credit department. Credit department then found out the payslip is not the latest. Then shoots the application back to the banker.
1. Credit department should have identified ALL missing information/paperwork before sending the application back to the banker rather then throwing back ERROR FOR ERROR.
2. The banker could have gone through the application again. Every time this application is thrown around, it has a turnaround time of 2-3 working days.
The bank is just wasting its resources couriering documents, losing customer confidence and potentially losing customers. Thanks to the inefficiency of the people at the bank, I have missed one bridging module which I have to overload in January.
It’s 28th September, 3.5 weeks after I submitted my application and still no news from the banker. If they screw it up again, I can’t just drop bridging module #2. I’d have to fucking wait for the next batch of bridging, which is in January.
Thanks for screwing me over RHB BANK!
